Privacy Policy
Last updated: [2026]Company: Rideout Group Ltd
Service: Relay
1. Introduction
Rideout Group Ltd (“Relay”, “we”, “us”) respects your privacy and is committed to protecting personal data.
This policy explains how we collect, use, and process personal data when using the Relay platform.
2. What Data We Collect
We may collect and process:
- From Brands
- Business contact details
- Order data (products, order IDs)
- Customer delivery details (name, address, email)
- From Resellers
- Business contact details
- Fulfilment activity (claims, dispatch times, tracking data)
- Automatically
- Usage data (logins, actions, timestamps)
3. How We Use Data
We use data to:
- operate the Relay platform
- route orders to resellers
- enable fulfilment and tracking
- provide visibility to brands
- improve system performance
4. Legal Basis
We process data under:
- Legitimate interests (operating a fulfilment platform)
- Contractual necessity (providing Relay services)
5. Data Sharing
We share data only as necessary:
- with participating resellers (for fulfilment)
- with brands (for order tracking and visibility)
- We do not sell personal data.
6. Data Retention
We retain data only as long as necessary to:
- operate the platform
- meet legal obligations
7. Data Security
We implement appropriate technical and organisational measures to protect data.
8. Your Rights
Under UK GDPR, individuals have rights including:
- access to their data
- correction of inaccuracies
- erasure (where applicable)
Requests can be made to: [your email]
9. Contact
For any privacy queries:
📧 Contact
🏢 Rideout Group Ltd